Frequently Asked Questions
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2. How long does it take for you to digitize my artwork? |
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Standard service: 2 working days |
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3. What is your minimum charge and what forms of payment do you accept? |
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For digitizing services: $20 (for 2000 stitches or less) |
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4. How will I receive my design after I have placed an order? |
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We will send your designs using the shipping method specified on your Purchase Order (P.O.). If you choose e-mail delivery, we will send your design to your email address. If you have not received your designs before the due date, please contact us as there may be a problem with our Internet connection. If you select delivery via courier then your designs will be sent to you at your expense. |
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5. Will you create a design for me or do I have to supply the artwork? |
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If the need arises we have graphic artists on staff who can create, edit, enlarge or reduce any artwork and ensure the ease of digitizing and embroidering the design and ultimately the production is accurate. |
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6. What embroidery formats do you provide? |
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We provide various embroidery formats. These include Tajima, Melco Expanded, melco Condensed and Wilcom EMB. |
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7. Can I resize your digitized designs? |
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You can enlarge or shrink our digitized designs by 20% if you have the proper software. When resizing the designs it is important to understand your software's capabilities and to treat the design accordingly. Any additional resizing would require editing, but keep in mind that you are doing this at your own risk; we can only guarantee the size that we digitized. |
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8. Why does our sew-out sample look different from yours? |
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There are many influencing factors that determine the look of the design. Some of them include bobbin type/tension, thread type/tension, type of fabric, machine maintenance & machine type, and the backing used. |